1. Data Controller & Contact Information

HOME HERO Co., Ltd. (“we”, “us”, “our”) is the data controller under Thailand’s Personal Data Protection Act B.E. 2562 (PDPA).

Contact Email: contact@carwashhero.co

Phone: Tbc

2. What Personal Data We Collect

We may collect the following types of personal data:

- Name

- Phone number

- Email address

- Vehicle details

- Booking information

- Location data

- Payment details

- Feedback and support messages

3. Purpose of Data Collection

We process personal data for these purposes:

- To provide and manage car wash bookings

- To process payments

- To communicate with customers

- For marketing (with consent)

- To improve our services

- To comply with legal obligations

‍4. Legal Basis for Processing

Our legal bases under the PDPA include:

- Performance of contract

- Legitimate interest

- Legal obligation

- Consent (for marketing or sensitive data)

5. Consent

Where required, we will request your clear and explicit consent. You may withdraw consent at any time by contacting us.

6. Sharing of Personal Data

We may share your data with:

- Service providers (payment gateways, cloud services)

- Legal authorities if required

- Affiliates and partners (with safeguards)

- Overseas processors, only with appropriate safeguards or your consent

7. Data Retention

We keep your personal data only as long as necessary for the purpose it was collected or to meet legal obligations.

8. Your Rights Under PDPA

You have the right to:

- Access your personal data

- Correct inaccurate information

- Request deletion

- Withdraw consent

- Object to processing

- Request data portability

- File a complaint with the Personal Data Protection Committee (PDPC)

To exercise your rights, contact us at tbc.

‍9. Security Measures

We use technical and organizational safeguards to protect personal data. In the event of a data breach, we will notify the PDPC and affected users within 72 hours.

10. Use of Cookies

Our website may use cookies and tracking tools. You can manage cookie preferences via your browser settings or cookie banner.

‍11. Children’s Privacy

We do not knowingly collect data from anyone under 20 years old without verified parental or guardian consent.

12. Updates to This Policy

We may update this privacy policy periodically. Changes will be posted on our website with the updated effective date.

13. Governing Law

This Privacy Policy is governed by the laws of Thailand.

14. Cancellation & Refund Policy

• Payment: Payment is collected only after the service is completed, ensuring customer satisfaction before any charges are made.
  
• Refunds: We do not provide refunds, as payments are made only after service delivery.
  
• Cancellations: Customers may cancel or reschedule their booking at least 24 hours in advance at no cost.
  
• No-Show Policy: If a customer has a confirmed booking but is unavailable at the scheduled service time, the booking will be rescheduled at no additional cost, and no payment will be required until the service is completed.

Contact Us

HOME HERO Co., Ltd.

Address: 23/1-2, Yen Akart 3, Chong Nonsi, Yan Nawa, Bangkok 10120

Email: contact@carwashhero.co

Phone: 0969325289

Website: www.carwashhero.co